Limited Warranty Policy for LED Lamps and Luminaires

This document is the limited warranty policy ('Warranty') of the Rand Tech sales organization with respect to your (the 'Purchaser') purchase of Rand Tech LED lamps and luminaires.

 

The Warranty is subject to the provisions set out below and is subject to the attached terms and conditions ('Limited Warranty Terms and Conditions'). Rand Tech will not be obliged to notify any Purchaser, or future purchases, of any amendment or the inapplicability of this limited warranty with respect to the Products after a certain date. The Warranty set forth below is subject to the limitations and other provisions set forth herein and is subject to the terms and conditions as attached to this document ('Limited Warranty Terms and Conditions'). This Warranty only applies, if referred to, in a sales agreement between Rand Tech and the Purchaser.

  1. Warranty Period

Subject to the provisions as set forth in the Limited Warranty Terms and Conditions and as set forth hereunder, Purchaser receives the warranty for the applicable period, as described in table 1, 2 hereunder.

Table 1: Warranty period for Rand Tech LED Lamps.

Lamp Life Time Warranty Period
Lamp life > 20,000 hours 5 years
Lamp life <= 20,000 hours 3 years

Table 2: Warranty period for Rand Tech Luminaires

Luminaires Life Time Warranty Period
Luminaires life > 20,000 hours 5 years
Luminaires life <= 20,000 hours 3 years

 

  1. Special Conditions
  • The warranty period starts on the date of the invoice of Rand Tech.
  • The warranty period is based on the burning behavior of max. 4.000 hours/year. In case of more than 4.000 hours/year, the warranty period will be adjusted proportionally.
  • The warranty period is based on years or operating hours, whatever comes first.
  • This warranty policy only covers Products applied within their 'intended' or 'normal use' which are:
    • For lamps, operated in an open luminaire.
    • For luminaires, following the installation instruction enclosed in the packaging and available online at the RAND TECH Download Center.
    • Operating conditions are in accordance with the information on the Products and its packaging.
    • The ambient temperature never exceeds the operating temperature range of -20 DC to +30 DC (for LED tubes: -30 DC to +45 DC).
    • Relative humidity in the installation never exceeds 80 RH, or never exceeds the I P rating of the Product, if any.
    • Products are not subjected to more than a total of 50,000 switching cycles (with a switching cycle defined as 30 seconds 'on' and 30 seconds 'off').
    • The electrical installation in which the Product operates is not subjected to voltage fluctuations exceeding +/-10 of 220V.
  • Any failures due to root causes, including but not limited to proper wiring or installation or an operation outside the specification limits for the application will not receive the benefit of this Warranty, and this Warranty will be void for and shall not apply to any such failures due to root causes.
  • Inappropriate use and selection of a dimmer will void this Warranty. Dimmable Products must be used with a suitable and compatible dimmer.

Limited Warranty Terms and Conditions

  1.  Limited Warranty

This warranty shall only apply to Rand Tech branded lighting products (hereinafter referred to as 'Product') sold by Rand Tech. The warranty is only applicable to the party (hereinafter referred to as 'Purchaser') purchasing the products directly from Rand Tech.

Rand Tech warrants that each Product will be free from defects in material and workmanship. The foregoing warranty shall be valid for the period mentioned in the applicable warranty policy for the Products referred to in your sales agreement. If a Product fails to operate in accordance with this warranty Rand Tech will provide a free replacement of the failed Product subject to the applicable warranty policy and the limited warranty terms and conditions set out below.

  1. Terms and Conditions

Rand Tech's warranty flows only to Purchaser. If any Product covered by this warranty is returned by Purchaser in accordance with section 3 and within the applicable warranty period set out in the warranty policy and on examination Rand Tech determines to its satisfaction that such Product failed to satisfy this warranty, Rand Tech will, at its option, repair or replace the Product or the defective part thereof, or reimburse Purchaser the purchase price. For purposes of clarity, 'repair or replace the Product or the defective part thereof does not include any removal or reinstallation activities, costs or expenses, including without limitation, labor costs or expenses.

If Rand Tech chooses to replace the Product and is not able to do so because it has been discontinued or is not available, Rand Tech may refund the purchaser or replace the product with a comparable product (that can show small deviations in design and product specification).

No agent, distributor, or dealer is authorized to change, modify or extend the terms of the warranty on behalf of Rand Tech.

This warranty only applies when the Product has been properly wired and installed and operated within the electrical values, operating range, and environmental conditions provided in the specifications, application guidelines, standards, or any other document accompanying the Product. If a Product is found to be defective, or not performing in accordance with the product specifications, the Purchaser must notify Rand Tech in writing.

Rand Tech will facilitate the technical resolution of problems.

This warranty does not apply to damage or failure to perform arising as a result of any Acts of God or from any abuse, misuse, abnormal use, or use in violation of any applicable standard, code, or instructions for use, including without limitation, those contained in the latest safety, industry and/or electrical standards for the relevant region(s).

This warranty shall be void in the event any repairs or alterations, not duly authorized by Rand Tech in writing, are made to the Product by any person. The manufacturing date of the product has to be clearly readable. Rand Tech reserves the right to make the final decision on the validity of any warranty claim.

If requested by Rand Tech, the non-conforming or defective Products shall become Rand Tech's property as soon as they have been replaced.

  1. Warranty Claims

All warranty periods mentioned are subjected to a Rand Tech representative having access to the Product or system for verification of non-compliance. Warranty claims have to be registered, reported and Products returned to the Rand Tech office within 30 days after discovery, specifying at least the following information (additional information may be required on request):

 

  • Details of the failed Products; and for System warranties also details of other components used;
  • Installation date, invoice date, and number;
  • Detailed problem description, number and of failures date-code of failure;
  • Application, hours burned and number of switching cycles;
  • Pictures of the mal-functioning product

Where a warranty claim is justified, Rand Tech will pay for freight expenses. Rand Tech may charge Customers for returned Products that are not found to be defective or non-conforming together with the freight, testing, and handling costs associated therewith.

  1. No implied or other warranties
  • The warranty and remedies contained in this warranty are the only warranties given by Rand Tech with respect to the Products and are given instead of all other warranties, whether express or implied, including without limitation warranties of merchantability or fitness for a particular purpose, which warranties are hereby disclaimed.
  • After replacement or repair, no new warranty shall apply; the initial Warranty remains in effect.
  • These terms and conditions state Rand Tech's entire liability and obligation to Purchaser and Purchaser's sole and exclusive remedy in connection with defective or non-conforming Products supplied by Rand Tech to Customer, whether or not such damages are based on any warranty not explicitly mentioned in these terms and conditions, tort, contract or any other legal theory, even if Rand Tech has been advised or is aware of such defects.
  1. Limitations and conditions
  • This is a limited warranty and excludes, among other items, installation, providing access to products (scaffolding, lifts, etc.), and special, incidental, and consequential damages (such as loss of revenue/profits, damage to property, or other miscellaneous costs not previously mentioned), and is further defined by the limitations and conditions set forth in the respective warranty policy and these terms and conditions.
  • Upon request, Rand Tech's representatives shall be allowed access to the defective Product, system, or application for verification of non-compliance.
  • Rand Tech cannot be held liable for electrical supply conditions, including supply spikes, over-voltage/under-voltage, and Ripple Current control systems that are beyond the specified limits of the products and those defined by relevant supply standards.
  • Rand Tech cannot be held liable for any costs [third-party or not] made by Purchaser without reporting to Rand Tech and without the written approval of Rand Tech.
  • With respect to products sold to the Purchaser by Rand Tech, but not bearing the Rand Tech name or sub-brands, Rand Tech makes no warranty of any kind, express or implied, including, without limitation, any warranty of merchantability or fitness for a particular purpose, but will make available to the Purchaser upon request, but only to the extent permitted by law and relevant contracts, the warranties of the manufacturer of the relevant product.